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Effective date: July 2nd. 2025
1. Introduction
At Snowbirds Home Touch, LLC, protecting your privacy and personal information is integral to our service promise.
This policy explains how we collect, use, store, disclose, and protect your personal data when you engage with us in Illinois.
2. Information We Collect
- Contact & identity information: Name, email, mailing address, phone number.
- Property details: Home address, access codes, service preferences.
- Payment data: Credit card or bank information processed through secure third-party payment processors.
- Communications: Notes from consultations (e.g., preferences, schedules), and client feedback.
3. How We Collect Data
- Directly from you (during consultation, enquiry, or contract)
- From your communications (email, phone, website contact form)
- Automatically via website analytics (IP address, browser type, pages visited)
4. Use of Your Information
- To schedule and manage our services, including estate care visits, reporting, and emergency response.
- To maintain client records, billing, and payment processing.
- To communicate with you via email, phone, or mail (e.g., confirmations, reminders.)
- To improve service quality and develop new offerings.
- ​​To comply with legal obligations (e.g., taxes, insurance requirements
5. Sharing of Information
- We will never sell or rent your personal information. We may share information with:
- Service providers (e.g., payment processors, IT support, background-check firms), only as necessary
- Legal authorities or insurers, when required under Illinois law or to defend legal claims
6. Data Security
- We implement robust safeguards including:
- Encrypted data storage for all client files
- Secure transmission (HTTPS/SSL) on our website
- Access controls: only authorized personnel (background-checked and trained) can access sensitive data
- Regular security audits and staff training in confidentiality practices
7. Data Retention
We securely retain your data for as long as your account is active or as needed to comply with legal obligations.
After services end, we keep records for a minimum of 7 years for tax and insurance purposes, then securely delete
or anonymize your data.
8. Your Rights under Illinois Law, and as a resident of Illinois, you have rights to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Ask us to delete your personal data — unless retention is required by law or contract
- Opt-out: Unsubscribe from marketing communications (opt-out links provided in all emails)
9. Cookies & Tracking Technologies
- We use cookies and analytics tools (e.g., Google Analytics) to track website usage.You may disable cookies
in your browser, though it may affect functionality.
10. Children’s Privacy
- Our services are intended for adults. We do not knowingly collect personal information from minors under 18.
11. Updates to This Policy
- We may update this policy periodically. The “Effective Date” at the top indicates the latest revision.
- We will notify you of significant changes via website notice or email.
​12. How to Contact Us
- If you have questions about this policy or want to exercise your privacy rights, please reach out:
​ Snowbirds Home Touch, LLC.
900 N. Lake Shore Drive
Chicago, IL. 60611
(847) 219-1565
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